Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angel Crone

Angel Crone

January 10, 2025

5  out of  5
rating by Angel Crone
"Friend recommended me and I couldn't be more thankful. Very kind and patient on the phone, helped me with any questions, the gold standard for an agent."
We responded:
"Thank you so much for your kind words and for trusting us! We're thrilled to hear that you had a positive experience and felt supported throughout the process. Providing helpful and patient service is what we strive for every day. If you ever need anything else, we're just a call away!"
Profile photo of Jennifer Petrey

Jennifer Petrey

January 7, 2025

5  out of  5
rating by Jennifer Petrey
"Tracey at Krystal Ruble’s office is so pleasant and fun to work with. She’s prompt with her responses and just makes the overall experience easier."
We responded:
"Thank you for sharing such thoughtful feedback about Tracy! We're so glad to hear she made your experience enjoyable and seamless. We'll be sure to pass along your kind words to her—it means a lot to our team. If there's ever anything more we can do for you, don't hesitate to let us know! "
Profile photo of Ashton Chaffee

Ashton Chaffee

January 6, 2025

5  out of  5
rating by Ashton Chaffee
"I have been with Krystal Ruble's State Farm team for years - for home, auto, and more. The team is always so responsive and friendly. Recently, I needed to make an update to my coverage, and Tracy Gentry was so quick to respond, get me a quote, and get well-priced coverage set up, even during the holidays! Every part of the process was efficient and kind, which is just one reason I enjoy working with the team at Krystal Ruble State Farm. Highly recommend!!"
We responded:
"Thank you so much for your kind words and continued trust in our team over the years! We're thrilled to hear that Tracy was able to assist you quickly and efficiently, especially during the busy holiday season. Providing responsive and friendly service is always our top priority, and it’s wonderful to know that you’ve had such positive experiences with us. Your recommendation means the world to us, and we look forward to continuing to serve your insurance needs for years to come!"
Profile photo of christie garber

christie garber

January 2, 2025

5  out of  5
rating by christie garber
"I can not say enough good things about Mrs. Ruble and her staff at State Farm Insurance. I’ve had a lot of trouble in the past with another agent and she stepped in and fixed everything and has made me a firm believer that there are still good people who want the best for you and your family."
We responded:
"We pride ourselves in educating our clients in all aspects of insurance. We believe it is the most important aspect of our job. We're honored to have earned your business."
Profile photo of Amy Linville

Amy Linville

December 24, 2024

5  out of  5
rating by Amy Linville
"Tracy went above and beyond to help me with my life insurance policy. She carefully and diligently went over all of my options and found the policy that would work best for my family and within my budget. She also helped me with a golf cart policy- not every company offers these kinds of policies. I highly recommend Tracy for all of your insurance needs. She is kind, caring, and really knows her stuff and it shows! Thank you, Tracy."
We responded:
"Thank you for sharing your wonderful experience with Tracy! It’s great to hear how she went above and beyond to ensure you and your family found the right life insurance policy, all while staying within your budget. We’re also glad she could assist with your golf cart policy—those unique needs are exactly what we’re here for! Your recommendation and kind words about Tracy's expertise and care mean so much. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for trusting us!"
Profile photo of Frankie

Frankie

December 24, 2024

5  out of  5
rating by Frankie
"The customer service here is phenomenal. They explain anything you need, saved me tons of money, and get right back with you. I highly recommend to call them for a quote!!!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear you had such a positive experience with our team. Providing excellent customer service and helping our customers save money is what we strive for every day. If there's anything else we can assist you with, don’t hesitate to reach out!"
Profile photo of Craig Moore

Craig Moore

December 21, 2024

5  out of  5
rating by Craig Moore
"Very helpful and go the extra mile!!"
We responded:
"Thank you for your kind words! We're thrilled to hear you found our team helpful and willing to go the extra mile. If there's ever anything more we can assist you with, please don't hesitate to reach out!"
Profile photo of Caidence M.

Caidence M.

December 21, 2024

5  out of  5
rating by Caidence M.
"So informational and super sweet overall I had an amazing experience and I will definitely keep doing business with them."
We responded:
"Thank you so much for sharing your experience! We're delighted to hear you found our team informational and kind. Building lasting relationships with amazing customers like you is what we strive for. We look forward to working with you again in the future!"
Profile photo of midzuchi -

midzuchi -

December 21, 2024

5  out of  5
rating by midzuchi -
"I feel so comfortable and taken care of with them 😊 they do a fantastic job!!"
We responded:
"Thank you for such a heartfelt message! It means the world to us that you feel comfortable and cared for. We’re always here to help and appreciate your trust in us. Looking forward to continuing to serve you!"
Profile photo of Tammy Freeman

Tammy Freeman

December 20, 2024

5  out of  5
rating by Tammy Freeman
"Krystal Ruble and her team have been a great help to me. They have been kind, supportive and professional! Thank you !"
We responded:
"Thank you so much for your kind words and support! We’re truly grateful for the opportunity to assist you and appreciate you taking the time to share your experience. Please don’t hesitate to reach out if there’s ever anything else we can do for you!"
Profile photo of Janet Myers

Janet Myers

December 16, 2024

5  out of  5
rating by Janet Myers
"I’m very pleased to now be a State Farm policy holder for both my renters and auto insurance. I was pleased to meet Krystal and work with her and Scott Myers. They made the transition from my previous policies to my current ones with State Farm. I’m very pleased to have better coverage in both policies and cheaper in my auto insurance. Although my renters insurance increased minimally my auto insurance is less expensive and having both policies with State Farm my overall out of pocket cost is significantly less. I’m more than happy to recommend both Scott and Krystal and State Farm insurance Janet Myers"
We responded:
"Thank you so much, Janet, for taking the time to share your experience! We're thrilled to hear that you’re pleased with your new renters and auto insurance policies. It was a pleasure meeting you and helping make the transition as smooth as possible. We’re glad we could provide you with better coverage and help save you money overall. Your trust and recommendation mean the world to us, and we’re so happy to have you as part of the State Farm family. If you ever have any questions or need assistance, don’t hesitate to reach out. Welcome aboard! Warm regards, Krystal Ruble Krystal Ruble State Farm Agency"
Profile photo of Kasey Davis

Kasey Davis

December 13, 2024

5  out of  5
rating by Kasey Davis
"I learned so much about insurance that I had never been taught before! I have such a better understanding of what I'm getting and paying for! Very thankful for the whole experience"
We responded:
"Thank you for sharing your experience! It’s so important to fully understand your insurance coverage, and we’re thrilled to hear that we could help make it clear and meaningful for you. If you ever have more questions or need assistance in the future, we’re here to help!"
Profile photo of Brian Platt

Brian Platt

November 19, 2024

5  out of  5
rating by Brian Platt
"When all hope seemed lost on an uninsured motorist accident claim, Claire got involved with State Farm corporate on my behalf to resolve the issue. Had it not been for her I would have been out of pocket my deductible plus several hundred more dollars! Very much appreciate her advocacy."
We responded:
"Thank you so much for sharing your experience! It’s wonderful to hear how Claire went above and beyond to advocate for you and resolve such a challenging situation. We’re proud to have her on our team, and it’s moments like this that highlight why we do what we do. If there’s ever anything else we can assist with, don’t hesitate to reach out. We’re here for you!"
Profile photo of Abby Molino

Abby Molino

November 6, 2024

5  out of  5
rating by Abby Molino
"Tracy helped me get the right coverage for a newly acquired vehicle. I had several questions and some concerns which she addressed and answered. I enjoyed working with her."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Tracy was able to help you with your new vehicle coverage and address all of your questions and concerns. It's our goal to ensure you feel confident and well-informed about your insurance choices. We look forward to being here for you whenever you need us!"
Profile photo of kyle obrien

kyle obrien

October 29, 2024

5  out of  5
rating by kyle obrien
"Taking a moment to thank Tracy Gentry for her stellar hard work she has done for me as creates my new investor property insurance. She extremely knowledgeable and professional while at the same time having genuinely positive personality. She is a great asset to your company! Thank you"
We responded:
"Thank you so much for taking the time to share this wonderful feedback about Tracy! We're thrilled to hear that her knowledge, professionalism, and positive attitude made such a positive impact on your experience. Tracy truly is an incredible asset to our team, and we’re grateful to have her. We’ll be sure to pass along your kind words to her. Thank you for trusting us with your new investment property insurance needs!"
Profile photo of Marlea Smith

Marlea Smith

October 25, 2024

5  out of  5
rating by Marlea Smith
"They're the best neighbors 🙂"
We responded:
"Thank you for your 5-star review!"
Profile photo of Quinn Obrien

Quinn Obrien

October 2, 2024

5  out of  5
rating by Quinn Obrien
"A few words about Tracy Gentry, Account manager at Ruble insurance and financial services Inc. Tracy is fantastic. I have worked with her needing several investment home insurance quotes and she has been spectacular. She has given me prompt accurate and professional service splashed with a dose of her humor. She is a great account manager and I highly recommend her to anyone and along with Ruble insurance and financial services Inc. has been great to work with."
We responded:
"Thank you so much for taking the time to share your experience! We're thrilled to hear that Tracy provided you with prompt, professional service, all while adding her personal touch of humor. She truly is a valued member of our team, and we're so glad she could assist you with your investment home insurance needs. We appreciate your recommendation and look forward to continuing to serve you with the same level of care and dedication in the future!"
Profile photo of Tiffany Morgan

Tiffany Morgan

October 1, 2024

5  out of  5
rating by Tiffany Morgan
"We've been with Krystal for awhile now and I can't say enough for her and her staff. They are exceptional! Claire in particular is always a godsend and is there anytime we need her! Krystal and her team have made every claim completely painless! Thank you!"
We responded:
"Thank you for your thoughtful review! We're thrilled to hear about your positive experience with Krystal and her team, especially Claire. It's wonderful to know that they've been there for you whenever needed and made each claim process smooth and painless. Your kind words mean a lot, and we're honored to have your continued trust and support!"
Profile photo of Tony Morgan

Tony Morgan

October 1, 2024

5  out of  5
rating by Tony Morgan
"Claire has been so helpful with anything we have needed during our claims process. Taking the time to do a lot of things and answer questions that are probably beyond the scope of her responsibility, but she always goes the extra mile"
We responded:
"It’s wonderful to hear how Claire has gone above and beyond to assist you during the claims process. Her dedication and willingness to go the extra mile, even beyond her typical responsibilities, truly reflect the level of care we strive to provide. We're grateful for your trust in us and are here to support you every step of the way!"
Profile photo of Diontae Bender

Diontae Bender

September 30, 2024

5  out of  5
rating by Diontae Bender
"I have nothing but the utmost respect for the team at State Farm. They all have been absolutely wonderful in helping me with all my needs for myself and my beautiful children. Not just with car home insurance. Life as well. Very grateful to a wonderful team. Also need to give a special shot out to Tracie my Agent, who has been truly amazing and wonderful throughout. Thank you for being so kind and generous! And most of all thank you for being a beautiful soul in my time of need!!"
We responded:
"Thank you so much for sharing such a heartfelt review! It means a lot to hear how the State Farm team, especially Tracy, has been there for you. We're incredibly grateful to have played a role in providing support during times of need. Your kind words about Tracy’s generosity and compassion are truly appreciated. We're here to continue offering the same level of care and service whenever you need it. Thank you for being part of our Krystal Ruble State Farm family! "
Profile photo of Veronika Malott

Veronika Malott

September 20, 2024

5  out of  5
rating by Veronika Malott
"Tracy goes above and beyond with her customer service! Very persistent, caring, and organized insurance company. Tracy explained all aspects of coverage in detail to help provide the best rates. Highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tracy provided exceptional service and made sure all your needs were met. We take pride in offering personalized, detailed support, and it's wonderful to know you had such a positive experience. Your recommendation means a lot to us!"
Profile photo of Tosha Woolever

Tosha Woolever

September 11, 2024

5  out of  5
rating by Tosha Woolever
"Tracy is the absolute best!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tracy made such a positive impact on your experience. We'll be sure to pass along your compliments!"
Profile photo of Michele Hale

Michele Hale

August 30, 2024

5  out of  5
rating by Michele Hale
"People are wonderful"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We take great pride in providing excellent service, and it's always rewarding to know we've made a difference. We look forward to welcoming you again!"
Profile photo of Rick Thomas

Rick Thomas

August 26, 2024

5  out of  5
rating by Rick Thomas
"Tracy was the best, she was very thorough and went through all of the advantages and disadvantages of each option that was available in the coverage in my policy!! Very personable and friendly, sometimes a bit of a brat lol😂. ( I told her I was going to say that!) But a great person that will take care of all your policy needs!!"
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Tracy provided you with such thorough and personable service, even keeping things lighthearted along the way! 😊 We’re lucky to have her on the team, and it’s great to know she took care of all your policy needs with such care and attention. If there’s anything else we can assist you with, don’t hesitate to reach out!"
Profile photo of Paul Chaffee

Paul Chaffee

August 17, 2024

5  out of  5
rating by Paul Chaffee
"At a time when it seems like the cost of everything is going through the roof, when the insurance agent calls and says they’d like to set up a meeting to review all of your coverages, it’s easy to go to a mental place of “uh-oh…what’s this going to cost me by the time we are done ?” But that’s not what happened at all. Because having multiple coverages (life, home, auto, etc…) with the same agent can be so advantageous, it is equally important to make sure you are getting all the right discounts as it is to make sure you have proper coverage. Claire is always amazing and so very detailed with her clear explanations about things and Tracy was super quick with a change I wanted to make after the review. This is as good as it gets…having a comfort level and a trust and confidence in your agent and her staff to a point where you look forward to a conversation with them instead of feeling apprehensive. I was calculating the other day - I have had policies with State Farm for around 41 years…and not once have I ever had anything other than a calm, rational, excellent experience with them - even when there have been complicated claims. I can comfortably recommend as 5 out of 5 stars in every way. A very public thank you goes out to Krystal Ruble State Farm and her excellent staff…you are much appreciated."
We responded:
"Thank you so much for your heartfelt and thoughtful review! We’re delighted to hear that Claire, Tracy, and the rest of our team have made your experience with us so positive and stress-free. We understand how important it is to feel confident and comfortable with your coverage, especially in today’s world, and we're glad to have earned your trust over the years. Your loyalty and satisfaction mean the world to us. We’re here for you whenever you need us, and we truly appreciate your recommendation. Thank you again for being a valued part of our State Farm family!"